Shipping policy

🤝 Talk to Klyrolight

Behind every order is a small team that genuinely cares whether your bedroom turns out the way you pictured it. If something needs sorting, we're one email away, and we write back like actual humans, not a script.

🔍 Start With the Quick Answers

Most questions that land in our inbox already have answers waiting on our FAQ page. Shipping windows, size guidance, wash instructions, the home trial, payment options, it's all there with no waiting required.

If the FAQ doesn't cover what you need, that's exactly what the rest of this page is for.

🛠 What We Help With

Every message is handled by a real person on our team. We can help with:

Order status, payment questions, and invoice copies

Tracking lookups, shipping ETAs, and missed delivery recovery

Size selection, fabric questions, and styling advice for your room

Wash care, long term maintenance, and tufting upkeep

Returns, exchanges, and 30 night trial claims

Wholesale inquiries, press requests, and brand collaborations

If your question doesn't fit neatly into any of those, write anyway. We'd much rather hear from you than have you sitting there guessing.

📩 How to Reach Us

Email is the fastest way to us. Send a note and a real teammate replies within 24 hours on business days, usually a good bit sooner.

support@klyrolight.com

Include your order number if your question is about a specific purchase. It cuts our response time roughly in half, since we can pull your details right away instead of having to ask for them first.

⏳ Did Our Reply Go Missing?

If 48 hours go by with no word from us, the usual culprit is your spam folder or a Gmail Promotions tab quietly tucking our email out of sight. Search your inbox for "strovana" and check those folders first.

Still nothing? Reply directly to your order confirmation email instead. That thread is already trusted by your provider, so our reply will land straight in your main inbox.

✨ The Standard We Hold Ourselves To

You should never have to chase us down. From the second you place an order to weeks after it arrives, the same team is here, the same response times apply, and the same care goes into solving whatever comes up.

That's the promise. Clear answers, real humans, and a bedroom you're genuinely happy with at the end of it.